Draft

Mastering Gmail for Customer Support

B2B S.Learniverser
Email Management
4.5 (450 reviews)

Beginner

3 Lessons

Overview

Objectives

  • Organize emails into folders (labels)
  • TBD
  • TBD

Content

  • Understanding the Gmail layout
  • Customizing the inbox view and settings
  • Creating and sending emails
  • Attaching files and using Google Drive links in emails

  • Organizing emails with labels and categories
  • Using filters and search to manage the inbox
  • Setting up and managing automated responses
  • Understanding and utilizing stars and importance markers for prioritization

  • Using Gmail templates for common customer inquiries
  • Integrating Gmail with other Google Workspace tools for a seamless workflow
  • Leveraging Gmail add-ons and extensions to enhance productivity
  • Practical tips for maintaining a zero inbox and managing large volumes of emails